Placing Orders

• Via our website is preferred, otherwise by phone Fax or E-mail. Orders are usually turned around in 1-2 working days. We are a small family business and we are not always at the showroom. Please do not visit without an appointment so as to avoid disappointment. We will dispatch goods that are in stock at the time and do not backorder. Please advise if you need your order in a screaming hurry and we will do our best to help. We will not dispatch goods that are not paid for so please have your credit card ready if you need urgent service.
• Prices change regularly, so if the price is hugely important please check with us at time of ordering, if ordering via phone or fax.

Payment

• All goods must be paid for prior to dispatch. Payment can be made by credit card/cash/cheque/bank deposit/COD. We accept mastercard, visa, bankcard, cheque or cash. We do not send statements.
• COD payments attract a $10.00 handling fee.
• If for whatever reason payment has not been made in advance and is required after receipt of goods, additional charges will be incurred as follows:
• Interest charges 1.25% per month (15% per annum) will be posted at the end of the first month after payment is due, and will accrue until the month that final payment is made.
• Recovery will be commenced when payment is two months overdue and at the start of the recovery process a 50.00 charge will be posted.
• For cheques which are dishonoured a $20.00 charge will be applied.

Goods and Services Tax

• GST is included in our price list. All products, except those that are routinely used as non-gourmet foods, and are the same quality and label as foods, are liable for GST.

Returns and Refunds

• Our returns and refund policy complies with the national guidelines which be found at www.accc.gov.au.

Freight and Insurance

• Our price list does not include freight charges. We will replace goods damaged in transit, but inusrance against loss remains the repsosibility of the purchaser. If you would like your goods insured against loss – please let us know when ordering; cost is $3.00 plus $1.00 per $100.00 of order value.
• We usually use Australia Post for deliveries depending on expected delivery times and cost. Note that some items cannot be despatched by post. Please advise if you will use your own courier.
• Please do not accept parcels that are squashed or holed or bear any signs of damage unless such damage is recorded on the delivery docket. Please call us immediately if there is any damage to the shipped goods.
• Please advise us of the arrangements you would like to make if you are not likely to be at the delivery address during the working day. If the driver is unable to deliver because no one is home an extra delivery charge might be levied.

Bulk Orders and Specials

• We routinely offer specials, and bulk orders at discounted prices. Please visit our website for current specials.

Minimum Order

• No minimums, however a $6 handling charge applies to orders under $75.00 (excl. freight).

Quality Control

• We stand by the quality of our products, but please note that we cannot provide any form of guarantee for fragrant or essential oils because we cannot accept liability for their physico-chemical composition.

Showroom

• We will usually have some walk in - walk out bargains. However we are not open all the time so please make an appointment beforehand to avoid disappointment or a wasted trip.

Essential oils

• We are unable to make any claims about the medical or therapeutic benefits of our essential oils. Such claims can only be made by qualified medical specialists. However we are able to provide literature on their use, which has been compiled from publicly available research data or media reporting. Please ask if you would like some of this material.

Bottles, jars, containers and closures.

• We are unable to accept responsibility for compatibility or otherwise of any containers. We recommend testing before containers are used.