Placing Orders

• Via our website is preferred – it will ensure accuracy of the order, and dispatch in the minimum time. These orders get priority. If you are unable to use the web site then send the order via Fax or E-mail. We do not have anyone available to take phone orders. All orders, unless they are a pickup from our showroom, will have shipping charges added before they are dispatched.
• We will normally dispatch your order within 1 or 2 working days, but at peak times, including the lead-up to Mothers Day, Fathers Day and Christmas, ( the Christmas rush starts for us in August) this may extend to 2-3 working days. If you need your order by a specific date please let us know by adding the information to the "Comments" box when you finalise your order.
• We will dispatch goods that are in stock at the time and do not backorder. Please advise if you need your order in a screaming hurry and we will do our best to help. We will not dispatch goods that are not paid for so please have your credit card ready if you need urgent service. Prices change regularly, please do not rely on a printed price list for current prices – the only up to date price is on the web site.

Visiting Our Showroom

• We are not always at the showroom, and there are times that we simply cannot handle visitors (Monday morning is a definite no-no) Please do not visit without an appointment so as to avoid disappointment. If you wish to pick up your order from the showroom then please let us know when you place your order, and we will do our best to have it ready at your preferred time.

Payment

• All goods must be paid for prior to dispatch. Payment can be made by credit card**/ cash/cheque/bank deposit. We accept mastercard, visa, bankcard, cheque or cash.
• If for whatever reason payment has not been made in advance and is required after receipt of goods, additional charges will be incurred as follows:
• Interest charges 1.25% per month (15% per annum) will be posted at the end of the first month after payment is due, and will accrue until the month that final payment is made.
• Recovery will be commenced when payment is two months overdue and at the start of the recovery process a 50.00 charge will be posted.
• For cheques which are dishonoured, charges will be applied if our bank levies any charges on us.

**Credit cards have a knack of being entered incorrectly ( eg a wrong digit entered on the secure site) or having insufficient funds. If this occurs we will notify be email via the comments section of your order, or phone We will continue trying to debit the card until you advise us to cancel the order ( or arrange an alternative payment), or we run out of energy and cancel the order ourselves (in which case we will advise).

Goods and Services Tax

• GST is included in our price list. All products, except those that are routinely used as non-gourmet foods, and are the same quality and label as foods, are liable for GST.

Returns and Refunds

• If for any reason you wish to return goods then ensure you contact us first to discuss the options. Our returns and refund policy complies with the national guidelines which be found at www.accc.gov.au. Please note that if you have changed your mind and don’t want to keep the goods – then we may agree to the return subject to a 20% restocking fee.

Freight and Insurance

• Our price list does not include freight charges or insurance- they will be added once your order been picked, packed and QA’ed.
• We usually use a courier or Australia Post for deliveries depending on expected delivery times and cost. Note that some items cannot be despatched by post. Please advise if you will use your own courier.
• Please do not accept parcels that are squashed or holed or bear any signs of damage unless such damage is recorded on the delivery docket. Please call us immediately if there is any damage to the shipped goods.
• Please advise us of the arrangements you would like to make if you are not likely to be at the delivery address during the working day. If the driver is unable to deliver because no one is home an extra delivery charge might be levied.

Bulk Orders and Specials

• We routinely offer specials, and bulk orders at discounted prices. Please visit our website for current specials.

Minimum Order

• No minimums, however a $8 handling charge applies to orders under $100.00 (excl. freight).

Quality Control

• We stand by the quality of our products, but please note that we cannot provide any form of guarantee for fragrant or essential oils because we cannot accept liability for their physico-chemical composition.

Essential oils

• We are unable to make any claims about the medical or therapeutic benefits of our essential oils. Such claims can only be made by qualified medical specialists.

Bottles, jars, containers and closures.

• We are unable to accept responsibility for compatibility or otherwise of any containers. We recommend testing before containers are used.